| ONLINE ORDERS ONLY | DELIVERY & PICK UP OPTIONS AVAILABLE | FREE SHIPPING OVER $300* | SHOP IS OPEN 12-8PM | CHECKOUT FAQ PAGE |

FAQs

DELIVERY

-We have a small delivery radius that we can generally deliver same day (if order is placed before 1-2pm). We add a $15 charge for orders under $150 and free over $150. 

- We have a $25 non local delivery option. This is basically for all orders that are in NYC, but not within 2 miles. We're located at 69 Central Ave, Brooklyn, NY 11206

- There's free shipping and delivery over $300 

- Many of our deliveries go out via Postmates, you must be able to meet the delivery person curbside with valid ID PRIOR to their arrival. Failure to do so can cause order cancellations, delayed refunds and a non refund of any delivery fees if a delivery attempt has been made. 

- You should be waiting for the delivery person, not the other way around.

- We're sorry, but it's too hard to offer delivery any other way. 

- If you have a disability please email Henry @ henrysbk.com and we can make special arrangements, but expect a longer turn around time on these orders. 

SHIPPING

- We can ship all products within New York State. 

- We can ship wine to Connecticut, Florida, New Hampshire, Virginia, West Virginia and Washington DC.

- We apologize if we can't ship to you and this is most likely why you were forced into choosing pick up at check out. Please write to us and we can refund your order. 

 

PICKUPS

- We have discounts for pickup orders. Use PICKUP10 (10% off 6+ bottles) or PICKUP15 (15% off 12+ bottles). You must enter the codes to get the discount. 

All pickup orders are ready any day from 12pm-8pm.

- You do not have to wait for a confirmation. If you are concerned about the availability of a certain product or quantities, you are more than welcome to call the shop or email. 

 

WEBSITE TROUBLES

- If unable to select the pick up option at checkout, the shipping option should still allow you to proceed with a store pick up order. Worst case, pay for the shipping and that charge will be refunded when your order is picked up. 

- If you are unable to select pick up, it's quite possible you are located in a state we cannot ship to. 

 

IN GENERAL

- Please do not use Pickup discount codes on any delivery or shipping orders.

- If you send us an instagram message or email, please do not call or insta message us, it makes it harder to keep up with everyone. 

- Please wait 24 hours before following up on a request, question or concern, unless extremely urgent. Thank you! 

 

 

 

 

 

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